DIAMONDS, FINE GEMSTONES, BEADS & CARVINGS
CHAINS, CHARMS & JEWELRY FINDINGS
14K - 18K HIGH GOLD
STERLNG SILVER - GOLD FILLED

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SHIPPING INFORMATION

SHIPPING INFORMATION — UNITED STATES, US TERRITORIES AND APO/FPO

Beadspoint.com offers FREE STANDARD SHIPPING on all U.S. orders $99 and higher.

Please refer to the chart below to choose the proper shipping option for your order. To determine the estimated delivery time for the shipping method you choose, add the expected shipping time to our processing time. Shipping time begins after your order leaves our warehouse.

Delivery times are estimates and are not guaranteed. If you have not received your order within the time frame shown for the shipping method you selected, please contact our Customer Support Team with your order number and inquiry.

We are available Monday through Friday, 9:30 am - 6:30 pm Eastern Time, toll free at 1.866.668.GEMS or 1.972.484.3800 outside of the United States and Canada. You can also email us at support@beadspoint.com!


IMPORTANT THINGS TO NOTE:

  • Business days refer to weekdays - Monday through Friday.
  • U.S. legal holidays are not counted as business days.
  • APO/FP orders may take up to 10 days longer than the estimates below due to extra security screening they may go through.
  • Orders shipping to Puerto Rico, Guam or the US Virgin Islands may take up to 10 days longer than the estimates below.


ADDITIONAL INFORMATION MAY BE REQUIRED PRIOR TO SHIPPING YOUR ORDER:

  • We take fraud very seriously at Beadspoint.com and reserve the right to verify information for any order placed with us before shipping. This applies to orders shipping with expedited shipping methods as well.
  • If we require additional information to ship your order we will contact you via email and/or phone and ask that you contact us with this information before we ship your order.
  • Some examples of additional information would be payment verification such as the bank customer service phone number on the back of your credit card. We use this to verify payment.
  • We could also ask that you verify the billing and shipping addresses and the physical locations from where your order was placed. This helps us verify that the order was placed correctly.
  • If we do not hear from you within two business days we will cancel your order.

SHIPPING OPTIONS FOR UNITED STATES ORDERS (*including Guam, Puerto Rico, US Virgin Islands and all APO addresses):

Shipping Method
Order Processing Time
Shipping Time
Cost
Free Standard Shipping

Ships within 2 business days

*this estimate will vary during holiday season
**this option has limited tracking
3-7 business days

*Please note that we reserve the right to select the best shipping method for your order
Free for orders $99+!
Standard Shipping

Ships within 2 business days

*this estimate will vary during holiday season
**this option has limited tracking
3-7 business days

*Please note that we reserve the right to select the best shipping method for your order
$2.99, no minimum order requirement
USPS Priority Mail Ships within one business day.

*this estimate will vary during holiday season
**this option has tracking
2-4 business days

*delivery time not guaranteed to AK, HI or US territories
$6.99
USPS Express Mail Ships within one business day

*Will ship same day Mon - Fri if placed before 12pm Pacific Time
**this option has tracking
1-2 business days

*delivery time not guaranteed to AK, HI or US territories
$19.99
UPS Ground Ships within 2 business day

*this estimate will vary during holiday season
**this option has tracking
1-5 business days - no Saturday delivery $9.99
UPS 2nd Day Air Ships within one business day

**Will ship same day Mon - Fri if placed before 12pm Pacific Time
***this option has detailed tracking
2 business days - no Saturday delivery

*delivery time not guaranteed to AK, HI or US territories
$23.99
UPS Next Day Air Ships within one business day

**Will ship same day Mon - Fri if placed before 12pm Pacific Time
***this option has detailed tracking
1 business day - no Saturday delivery

*delivery time not guaranteed to AK, HI or US territories
$39.99

International shipping rates and services?

Use the charts below to choose the proper shipping option for your order. To determine the estimated delivery time for the shipping method you choose, add the expected shipping time to our processing time. Shipping time begins after your order leaves our warehouse.

Delivery times are estimates and are not guaranteed. If you have not received your order within the time frame shown for the shipping method you selected, please contact our Customer Support Team with your order number and inquiry We are available Monday through Friday, 9:30 am - 6:30 pm Eastern Time, toll free at 1.866.668.GEMS or 1.972.484.3800 outside of the United States and Canada. You can also email us at support@beadspoint.com!


IMPORTANT THINGS TO NOTE:

  • Business days refer to weekdays - Monday through Friday.
  • U.S. legal holidays are not counted as business days.
  • You are responsible for any taxes and duties associated with your order once it reaches its destination.


SHIPPING OPTIONS TO CANADA

Please note: Additional duties may be applied based on weight or value.

Shipping Method
Order Processing Time
Shipping Time
Cost
International Standard to Canada

Ships within 2 business days

*this estimate will vary during holiday season
**this option does not have tracking
6-12 business days $12.99
USPS International Priority Mail to Canada

Ships within 1-2 business days

*this estimate will vary during holiday season
**this option has limited tracking
3-9 business days $19.99
USPS Express Mail to Canada Ships within one business day.

*this estimate will vary during holiday season
**this option has tracking
3-7 business days $34.99

INTERNATIONAL SHIPPING OPTIONS

(does not include Canada)

Shipping Method
Order Processing Time
Shipping Time
Cost
International Standard

Ships within 3 business days

*this estimate will vary during holiday season
**this option does not have tracking
6-30 business days $7.99
USPS International Priority Mail

Ships within 1-2 business days

*this estimate will vary during holiday season
**this option has limited tracking
4-25 business days $12.99
USPS Express Mail Ships within one business day.

*this estimate will vary during holiday season
**this option has tracking
3-15 business days $39.99

Are you closed on holidays? What days will you be closed?

Following are the dates that Beadspoint.com Fulfillment and Customer Support Centers are closed in observance of the noted holidays in 2014. Also listed are holidays that Beadspoint.com is open, but USPS or UPS does not ship orders.

2014 Holidays Reason Notes
Wednesday, January 1 New Year's Day Beadspoint.com is closed.
Monday, January 20 Birthday of Martin Luther King, Jr. USPS orders will not ship.
Monday, February 17 President's Day USPS orders will not ship.
Monday, May 26 Memorial Day Beadspoint.com is closed.
Friday, July 4 Independence Day Beadspoint.com is closed.
Monday, September 1 Labor Day Beadspoint.com is closed.
Monday, October 13 Columbus Day USPS orders will not ship.
Tuesday, November 11 Veterans Day USPS orders will not ship.
Thursday, November 27 Thanksgiving Day Beadspoint.com is closed.
Friday, November 28 Day after Thanksgiving UPS Ground shipments will not ship.
Wednesday, December 24 Christmas Eve Beadspoint.com is closed.
Thursday December 25 Christmas Day Beadspoint.com is closed.

If you have made a mistake on your Shipping Address?

Please contact our Customer Support Team as soon as possible to correct the issue in your address. We are available to assist you Monday through Friday, 9:30 am - 6:30 pm Eastern Time, toll free 1.866.668.GEMS or 1.972.484.3800 outside of the United States and Canada. You can also email us at support@Beadspoint.com!

As long as your order is still in our warehouse we will correct the mistake.

Whether your order is still with us or has shipped, please contact us to notify us of the issue and to discuss what options are available for correcting the problem.

How will I know if my order shipped?

You will receive an email notification when your order has left our warehouse. You can also check the status of your order by logging in to your account on Beadspoint.com.

If you do not see your order confirmation or shipping notification in your inbox as expected, please check your spam or junk mail folder to see if our message was diverted there. If this happens, please add support@Beadspoint.com to your Safe Senders or address book to authorize future correspondences from our email system.

Please note that email is our primary form of communication with our customers. If there is a change or issue affecting your order we will attempt to reach you via the email address provided on your customer account.
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