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Shipping Information And Policies

See below for answers to our most frequently asked questions about our shipping options and policies. Our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Central Time, toll free 1.866.668.GEMS or 1.972.484.380 outside of the United States and Canada. You can also email us at!

Delivery Timing

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description. If you purchase multiple items and one is noted as backorder, all items will ship together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting

How soon can I expect to receive my order?

Once your order has been processed, the average transit times are as follows. Express shipping is available upon request.

  • USA : 3-5 business days
  • Mexico & Canada : 5-10 business days
  • International : 10-15 business days

Customs, Duties, Taxes (International Orders)

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. We have no control over these government-imposed charges and they vary greatly from country to country. Please contact your local customs office for information.



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